We believe that growth is stemmed from the genuine intentions of entities working with one and other. As a result, they reach levels which they never thought possible for their business. We are your fulfillment & transportation family, and we are here every step of the way.

Frequently Asked Questions

We are here to help

General Questions

We have established strong relationships and volumes with carrier partners, allowing us to negotiate exclusive discounted rates. Our innovative online platform also optimizes the shipping process, reducing costs and passing those savings on to you.

ShipCarte Pro offers various pricing plans to suit different business needs. Please visit our pricing page or contact our sales team for detailed information on our pricing structures and available plans.

Yes, the prices displayed on our platform include applicable taxes such as HST or GST, unless otherwise specified.

You can contact ShipCarte by visiting our Contact Us page on our website, where you can find our email address, contact form, and other relevant contact information.

ShipCarte services are available to businesses of all sizes, as well as individuals, in Canada, the U.S., and internationally.

Yes, ShipCarte ensures secure and reliable service through our network and strong partnerships with trusted carriers. Our platform is designed to protect your data and provide consistent, high-quality service.

While we strive to provide timely shipping, delays can occasionally occur due to factors beyond our control, such as weather conditions or carrier issues. We work closely with our carriers to minimize any potential delays.

Yes, individuals can use ShipCarte to ship personal belongings. Please ensure that your items comply with our shipping guidelines and carrier regulations.

Refund policies depend on the carrier and service level chosen. Please refer to our terms and conditions or contact our support team for assistance with late shipments.

Scheduling Pickup

You can cancel a pickup request through our online platform by navigating to your shipment history and selecting the cancel option for the specific pickup.

No cost to schedule a pick up, but if a pickup is missed due to the fault of the shipper there may be a no pick-up fee.

If a driver missed a scheduled pickup, please contact our support team immediately so we can reschedule the pickup or address the issue with the carrier.

Yes, you can save the pickup fee by dropping off your packages at designated carrier drop-off locations.

Ensure that you have created a shipment in our system before attempting to schedule a pickup. If the problem persists, contact our support team for assistance.

Log into your ShipCarte account, create your shipment, and then select the option to schedule a pickup. Follow the prompts to confirm your pickup details.

No, you can schedule pickups directly through the ShipCarte platform without needing to call the carrier.

Yes, you can drop off packages at designated carrier drop-off locations.

Yes, most carriers will pick up packages from your home or home office. Ensure you provide the correct pickup address when scheduling.

Specify your preferred pickup time when scheduling the pickup. While we cannot guarantee exact times, carriers will attempt to accommodate your request.

The latest pickup time varies by carrier and location. Check the specific carrier’s guidelines on our platform for detailed information or please contact our customer service team directly.


The quoted prices include standard shipping costs, but additional charges may apply for services such as taxes, insurance, or any accessorials.

Our prices are based on real-time data from carriers and are generally very accurate. However, final costs may vary slightly due to factors like package dimensions, weight, and any additional services requested.

Duties and taxes vary by destination country and the nature of the goods shipped. Our platform can provide estimates, but actual amounts are determined by customs authorities.

Delivery times may not display if the information is not available from the carrier at the time of your inquiry. Contact our support team for more specific delivery estimates.

Estimates are provided in the currency relevant to your account settings, typically CAD (Canadian Dollars) or USD (US Dollars).

Customs fees are typically the responsibility of the recipient, unless otherwise arranged.

You can view your quotes by logging into your account and checking your shipment history or the quotes section.

No, you need to create an account to access detailed shipping estimates.

Account Questions

Log into your account, go to account settings, and update your email address in the profile section.

Yes, we offer volume discounts for businesses with high shipping volumes. Contact our sales team for more details.

If you’re having trouble logging in, use the “Forgot Password” feature or contact our support team for assistance.

Yes, individuals can sign up and use ShipCarte services.

Yes, you can save standard shipping settings in your account for easier and faster shipment creation.

Go to your account settings and select the option to add users. Enter the required details and set their permissions.

Update your credit card information in the billing section of your account settings.

Use the “Forgot Password” feature on the login page to reset your password. Follow the instructions sent to your email.

Customize your account settings, preferences, and shipping options in the account settings section.

Follow the activation instructions sent to your email after registration. If you didn’t receive the email, contact our support team.

Visit our website, click on “Sign Up,” and follow the registration steps to create your account.

Go to the address book section of your account and use the import function to upload your contacts.


Common reasons for export include commercial sale, gift, sample, return, or repair. Specify the purpose to ensure accurate customs documentation.

Shipping dangerous goods is subject to strict regulations. Contact our support team for guidance on whether your items qualify and how to properly ship them.

Log into your account, create a new shipment, and select the return shipment option. Follow the prompts to complete the return.

If no shipping options are available, check that your shipment details are correct. If the issue persists, contact our support team for assistance.

Common export documents include commercial invoices, packing lists, and certificates of origin. These documents facilitate customs clearance and ensure compliance with export regulations.

If you encounter printing issues, try updating your printer drivers or using a different browser. If problems persist, contact our support team for assistance.

Yes, you can use our services without a printer by requesting printed labels from our support team or using a carrier-provided print center.

Canada Post primarily serves domestic and international mail services within specific parameters. For broader options, use our other carrier partners for US and international destinations.

Courier services are for smaller, time-sensitive shipments, while freight services handle larger, heavier shipments and bulk goods.

ShipCarte does not provide shipping supplies directly, but you can purchase them from our carrier partners or other suppliers.

Create a shipment and add multiple packages in the shipment details section. Ensure each package’s dimensions and weight are specified.

The shipper is responsible for providing necessary export documents. Our platform can assist in generating some of these documents.

Contact our support team immediately to see if the shipment can be recovered.

Log into your account, find the shipment in your history, and select the reschedule option.

Tracking numbers are provided once the shipment is confirmed. You can find it in your shipment history or confirmation email.

Log into your account, go to your pending shipments, and follow the prompts to complete the required details.

A pending shipment is one that has been created but not yet confirmed or processed for pickup.

The reference field is for your internal use to track or identify shipments based on your own criteria or system.

You can purchase insurance during the shipment creation process. It covers loss or damage based on the declared value of the goods.

An Envelope is for documents, a Pak is for slightly larger items like catalogs or small products, and My Package is for standard parcels.

While a phone number is recommended, it is not always mandatory. Ensure all other contact details are accurate for smooth delivery.

Create a return shipment using your account details for the return leg.

Yes, you can create a shipment and schedule a pickup for a future date through our platform.

We provide both domestic and international shipping services.

Enter as much address information as possible. If issues arise, contact our support team for assistance.

After creating a shipment, you can email the documents directly from our platform by selecting the email option.

Account activation ensures that your details are verified and that you can access all features of our platform.

Log into your account, find the shipment in your history, and select the modify option. Note that some modifications may not be possible once the shipment is in transit.

Log into your account, enter the shipment details, select your service and carrier, and confirm the shipment.

Go to your shipment history, select the shipment, and choose the option to reprint the label.

A commercial invoice is required for international shipments to provide details about the goods for customs purposes.

During the shipment creation process, select the billing option to charge the shipment to your account.

Attach the printed shipping labels securely to your packages before pickup or drop-off.


You are invoiced or charged at the time of shipment creation or upon pickup, depending on your account settings and carrier policies.

You can view and download your bills from the billing section of your account dashboard.

Yes, you can specify a credit card for billing during the shipment creation process.

Charges may apply if a shipment was processed but not sent out. Contact our support team for specific policies related to cancellations.

Depending on the carrier’s policy, you may be billed for scheduled pickups even if they were not completed. Check with our support team for details.

We accept major credit cards, including Visa, MasterCard, and American Express.


Ensure that your Tax ID number is correctly entered and active. Contact our support team if you need further assistance.

A Tax ID number is used for customs and tax purposes. It is required for international shipments and certain types of domestic shipments.

Customs clearance and brokerage fees may not be included in the quoted price. Check the shipment details or contact support for clarification.

The customs broker is typically provided by the carrier unless you specify your own broker. Contact our support team for more details.

Yes, you can specify your own customs broker during the shipment creation process.

Can I change the service level of my shipment once it is in transit?

If your package is late, check the tracking information for updates and contact our support team for further assistance.

Delivery times depend on the selected service and destination. Check the estimated delivery time provided during shipment creation or track your package online.

My package is missing some of its contents. What do I do?

Report any damage to our support team as soon as possible to initiate a claim process with the carrier.

If you believe your package is lost, contact our support team to start a tracking investigation with the carrier.

Drop-off locations vary by carrier. Use our platform to find the nearest drop-off point for your selected carrier.

Yes, you can integrate your existing carrier accounts with ShipCarte.

Carrier contact information is available on our platform under the carriers section or through the support team.

We partner with major carriers like FedEx, UPS, Canada Post, and Purolator, offering a variety of services to meet your shipping needs.

For shipment issues, contact our support team. They will assist you and coordinate with the carrier if necessary.

Add your UPS account number in the carrier settings section of your account. Follow the prompts to integrate it with our platform.

Add your FedEx account number in the carrier settings section of your account. Follow the prompts to integrate it with our platform.

Add your Canada Post account number in the carrier settings section of your account. Follow the prompts to integrate it with our platform.

Add your Purolator account number in the carrier settings section of your account. Follow the prompts to integrate it with our platform.


Follow the integration guide on our website to connect ShipCarte with your BigCommerce store for seamless shipping management.

Developers can use our API documentation to integrate ShipCarte’s shipping solutions into their own systems or platforms.

Connect your Shopify store with ShipCarte using our integration guide to streamline your shipping processes.

Use our integration guide to connect your eBay account with ShipCarte for efficient shipping management.

Integrate ShipCarte with your WooCommerce store using our step-by-step guide for seamless shipping solutions.

Follow our integration guide to connect your Etsy shop with ShipCarte for streamlined shipping operations.

If you need further details or assistance with any of the questions, please let me know!

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